Refund policy

Refund and Return Policy

This policy explains how returns and refunds work at La Cuisine Moderne. We want you to be satisfied with your purchase, and we want to be clear and honest about what is and is not eligible for a refund, so there are no surprises.

This policy is governed by the laws of the Province of Ontario, Canada, and by the Ontario Consumer Protection Act, 2002.

1. Who we are

La Cuisine Moderne is an online store operated in Ontario, Canada. You can reach us at lacuisinemoderne97@gmail.com for any refund or return inquiry.

2. Return window

You have THIRTY (30) DAYS from the date your order is delivered to request a return.

To start a return, contact us at lacuisinemoderne97@gmail.com with your order number and the reason for the return. We will respond within 2 business days with return instructions.

Returns sent without prior contact and approval cannot be processed.

3. Conditions for a return

To be eligible for a return, the item must be:

  • In its original condition
  • Unused and unwashed
  • In the original packaging if possible
  • Returned with proof of purchase (order number or confirmation email)

4. Items that cannot be returned

For safety and hygiene reasons, the following are NOT eligible for return:

  • Cookware that has been used, cooked with, or washed
  • Items damaged by the customer after delivery
  • Items returned more than 30 days after delivery
  • Items returned without prior approval from our support team

5. Defective or damaged items

If your pan arrives damaged, defective, or different from what you ordered, contact us at lacuisinemoderne97@gmail.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A short description of the issue

We will replace the item at no cost or issue a full refund, at your choice. Defective or damaged items do not require return shipping.

6. Refund processing

Once we receive and inspect a returned item, we will notify you whether the refund is approved.

Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, the refund may take an additional few days to appear in your account.

7. Return shipping

The customer is responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect.

We recommend using a tracked shipping method for any return. La Cuisine Moderne is not responsible for returns lost in transit.

8. Order cancellation

You may cancel an order at no cost if it has not yet been dispatched. Once an order has been dispatched and a tracking number has been issued, the order cannot be cancelled and standard return rules apply.

9. Non-delivery

If your order has not arrived within 30 days of the estimated delivery date, contact us at lacuisinemoderne97@gmail.com. We will investigate with the carrier and either ship a replacement or issue a full refund.

10. Ontario cooling-off period

Under the Ontario Consumer Protection Act, 2002, you may have the right to cancel certain internet agreements within seven (7) days. To exercise this right, contact us at lacuisinemoderne97@gmail.com within the cooling-off period with your order number and a written cancellation request. We will confirm receipt within 2 business days.

If your order has already been dispatched at the time of cancellation, the order will be processed under our standard return rules (sections 2 through 7 of this policy) and you will need to return the item once it arrives.

11. Statutory rights

Nothing in this policy limits your rights under the Ontario Consumer Protection Act, 2002, or any other applicable Canadian consumer protection law. If anything in this policy conflicts with those laws, the law applies.

Questions? Email us at lacuisinemoderne97@gmail.com